Total Quality management and profitability among selected SME's in Panabo City

Abstract

This study aimed to examine the relationship between total quality management and profitability among selected SMEs in Panabo City. Total quality management is the independent variable while the dependent variable is profitability. This study applied a descriptive correlation for sampling 26 owners/personnel of selected SMEs. A survey questionnaire of both variables has been employed for this study. The questionnaires were administered personally to the target respondents and collected by the researchers for interpretation to determine the result of the study. Furthermore, the statistical tools used in interpretation were weighted mean and Pearson-r. The overall mean for the total quality management is 4.18 with a descriptive equivalent of high. On the other hand, the overall mean for profitability is 4.20 with a descriptive equivalent of high. Findings unveil that there is a significant relationship between total quality management and profitability among selected SMEs in Panabo City.

Keywords: TQM, Strategic Planning, Continuous Improvement, Profitability