Services of DASURECO and customer satisfaction in Bansalan Davao del Sur

Abstract

This study was conducted to determine the Services of Dasureco and customer satisfaction in Bansalan Davao del Sur. Specifically, the study aimed to answer the questions about what is the demographic profile of the respondents in terms of sex, age, and educational attainment. What is the level of the services of Davao del Sur Electric Cooperative in terms of electricity supply, billing, power reconnection/disconnection and repair and maintenance. What is the level of satisfaction of its customers in terms of electricity supply, billing, power reconnection/disconnection and repair and maintenance. Is there a significant relationship between the services of Davao del Sur Electric Cooperative and satisfaction of its customers. The study made used of the descriptive correlation survey method. The data were gathered by disseminating questionnaires to fifty (50) respondents in the Municipality of Bansalan Davao del Sur. When the data is gathered, they are tabulated and computed. The null hypothesis was tested at 0.05 level of significant. Based on the results of this study, the researchers recommended that the Davao del Sur Electric Cooperative should give attention on improving the satisfaction level of their customers on the services they offered especially in the repair and maintenance, because from the above findings this indicator received the lowest mean average among the four indicators mentioned above. Giving consideration in this weakest aspect is one of the bases to improve the level of their services. While the results show that the Davao del Sur Electric Cooperative gives a satisfactory services to their customers,we further recommend that the former should pay more notice on the satisfaction level that they can give to their customers since they are providing electricity in which we considered to be a primary need of the most business institutions and even the households throughout Davao del Sur.