Accessibility of persons with disabilities in selected inland resorts in Davao City

Abstract

"Accessibility for persons with disabilities is one of the major agenda in tourism industry. The researchers chose this study to know if the person with disabilities can easily use the facilities and systems in any establishments, especially the resorts here in Davao City, to know if the people with disabilities are satisfied and comfortable by the facilities and services in inland resorts. There are two (2) respondents taken for the study. Each of them was given the chance to answer the questions that prepared for both resort. The study was to determine the main reason behind the accessible of inland resort for persons with disabilities. This is a qualitative case study. The study answered the problem for persons with disabilities in terms of: the resorts are accessible in their facilities that they provided for persons with disabilities, how they manage the hotels mechanism/systems for the tourist with disability. Majority of the respondents said that they are accessible of their services and facilities for persons with disabilities because they have their own things provided for persons with disabilities, only for them to be comfortable and easy access to their facilities except for the elevator. Both resorts don’t have elevators because all of their rooms and facilities are on the ground floor. Both resorts are accessible especially services because the resorts give the needs and wants of person with disabilities. All of the resorts staff and employees are required to attend seminar every year for the customer orientation and it is also good to have a knowledge on how to treat person with disabilities well. The recommendations of this study were the government administration staff must check the facilities of the resorts for the guidelines act of the accessibility law in every establishment, the owner of the resort must improve their bus into paratransit bus for persons with disabilities and senior citizens. Every resort must supply a number of wheelchairs for the wheelchair users, the persons with disabilities and senior citizens must become wisely to choose the resort that can provide their needs and wants, and lastly, for the future researchers may can continue the study but in the other establishments. Especially the government facilities.

Keywords: Accessibility, Persons with Disabilities, Inland Resorts, Davao City "